Shipping policy

  1. DELIVERY
    1. Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
    2. We will usually use a third party courier to deliver the Products to you and delivery will be completed when the Products are delivered to the address you gave us.
    3. If no one is available at your address to take delivery, a note will be left that the Products have been returned to our premises or the premises of our courier, in which case, please contact us or our courier to rearrange delivery.
    4. The Products will be your responsibility from the completion of delivery.
    5. You own the Products once we have received payment in full, including all applicable delivery charges.

  2. INTERNATIONAL DELIVERY
    1. We deliver to countries in Europe and various other countries around the world. However there are restrictions on some Products for certain destination, and we will contact you if such restrictions apply to your destination.
    2. If you order Products from our site for delivery outside of the United Kingdom, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
    3. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
    4. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

  3. PRICE OF PRODUCTS AND DELIVERY CHARGES
    1. The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was provided. However if we discover an error in the price of Product(s) you ordered, please see clause 11.5 for what happens in this event.
    2. Prices for our Products may change from time to time, but changes will not affect any order which has been confirmed.
    3. You have the option of whether to view the prices of Products on our site with or without VAT. VAT will be added (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect. Any claims to exemption from VAT must be supported by the appropriate written certificate at the time of order.
    4. The price of a Product does not include delivery charges. Our delivery charges are as quoted in clause 12 below.
    5. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
      1. where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
      2. if the Product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

  4. DELIVERY AND PACKING CHARGES
    1. All Products will be dispatched by the most economical route currently available. Products ordered before 2pm will, wherever possible be dispatched that working day and delivered by your selected delivery choice. Products ordered after 2pm will be dispatched on the next working day, both these times are subject to stock availability. The delivery charge is based on the overall weight of the parcel, our standard weight is 20kgs for local and international parcels.
    2. We do not make a profit on delivery and the cost includes insurance, packaging materials and packing time. Our prices are kept keen, competitive and fair. Delivery is a cost, which has to be borne, we have defined certain areas within the UK at differing rates and the following are guidelines when ordering: Prices quoted include VAT. Please contact us if you have any queries.

      Delivery Zone Delivery Rate inc. VAT
      1-2 Days Delivery (Mon-Fri) UK Mainland
      DPD Courier (excludes weekends) Order by 3pm only      		 £5.99
      Saturday UK Mainland
      DPD Courier - Order by 3pm Friday      		 £5.99
      Sunday UK Mainland
      DPD Courier - Order by 3pm Friday      		 £5.99
      Non-Mainland UK (2-3 Days)
      N.Ireland, Eire, Scottish Highlands, Channel Isles, IOM      		 £11.99
      Europe Zone 1
      Belgium, France, Germany, Luxembourg, Netherlands      		 £20.39
      Europe Zone 2
      Austria, Czech Republic, Denmark, Italy, Slovakia, Spain      		 £32.39
      Saturday AM UK Mainland
      DPD Courier - Order by 3pm Friday      		 £23.99
      Before 10.30am Next Day UK Mainland
      DPD Courier - Order by 3pm (excludes weekends)      		 £19.19
      Before 12 Noon Next Day UK Mainland
      DPD Courier - Order by 3pm (excludes weekends)      		 £13.19
      Remaining Europe & Rest of the world. Please email mail@tigertapes.com

    3. Mainland UK includes all areas of the mainland UK other than the following postcodes AB30 – AB38, AB41 – AB56, FK17 – FK21, G83, IV – All, KA27 – KA28, PA20 – PA99, PH15 – PH99, TR21 – TR25. Delivery to these postcodes can usually be arranged within 2 working days but please contact us for details.
    4. DPD provide a “15 Minute Delivery Window” service for free in relation to “Mainland UK Next Working Day Delivery (if ordered by 2pm)” deliveries. Assuming that we have your mobile telephone number or email address, you will receive a message approximately 15 minutes away from the driver delivering your goods. This is a service provided by a third party and we do not provide any warranty in relation to it.
    5. Further notes in relation to delivery:
      1. Multiple parcel orders, dispatched at the same time to the same address, will be charged at an additional cost. Customer service operators will contact you to arrange appropriate payment;
      2. Couches, electrotherapy and heavy items will be charged at additional cost;
      3. Any additional carriage or freight charges will be charged at cost;